FAQ

What will I find in an Escalea apartment?

All of the apartments on our site are fully furnished with all the necessary amenities. Each property has an equipped kitchen, at least one bathroom and a toilet. A range of amenities (TV, Internet, elevator, dishwasher, etc) are available, which vary from apartment to apartment. You can find all of the facilities available for specific properties in the "Amenities" tab located above the main photo of the apartment page.

Are linens included?

Yes, all linens including sheets, blankets, and towels are always provided in the apartments.

Do the apartments have internet?

The vast majority of our apartments have a connection to the Internet. To check, look in the “Amenities” tab located on the relevant apartment page.

Can I access the exact address of an apartment?

You can view the exact location of each apartment in the "Location" tab located above the main photo on each apartment page. The full address of the apartment will be sent to you once the booking has been confirmed.

Can I visit the apartment before booking?

As the apartments are reserved a majority of the time, it is very difficult to find an available time slot to schedule a visit as it is not possible to disturb clients during their stay. However, for medium and long term stays (from 30 nights), we always try our best to arrange visits. For such visits, we recommend that you contact us several months in advance to maximize the chance of finding an available time slot.

How do I find the apartment that best suits my needs?

Using our search engine, you can search the apartments that are available over your chosen dates. Choose your destination, enter your dates, the number of guests and click "SEARCH". Once on the apartment results page, you can refine your search results using the criteria on the menu. Your results will update automatically. Click directly on each apartment to view further details including photos, amenities, location, payment terms, Check-in / Check-out. If you would like to book an apartment, click "BOOK" on the relevant apartment page and follow the instructions to complete your booking.

We are a group of more than 6 guests and cannot find a property to accommodate us all. How do we find the perfect solution?

If all of our apartments large enough to accommodate your group have already been reserved or if you would just like to have more space and privacy, renting more than one apartment may be an excellent option. Use the map of the results page to see apartments in the same building, or in a nearby area. If you would like to ask our advice, please do not hesitate to contact us using the Contact Form, and a reservation agent will be happy to make you a suitable proposal.

Do prices include all fees and charges?

For most apartments, prices shown online include all taxes and fees related to rental (cleaning, linens, etc). However, in some cases, certain expenses (credit card or Paypal fees, city taxes...) are not included in the price. These charges are specified in the webpage of each apartment.

Are prices shown per apartment or per person?

The total price shown on the result page and on each apartment page is the price of the apartment, for the number of nights indicated over your chosen dates.

What are the payment terms of the apartments?

To book an apartment, complete the first payment by credit card through our secure Verisign® platform or by bank transfer. The balance will be paid by thereafter as conditions specified in the "Payment" part of each apartment. For some apartments you will be paid twice (it will be the second and third payment). You have systematic access to all information concerning the conditions of each payment prior to your booking.

What is the security deposit?

The security deposit is intended to protect owners against possible damage to the apartments and acts as a guarantee over your stay. It will be returned to you after your stay if no damage is found. The deposit may be requested in cash or as a credit card imprint (where a copy of your card details is kept for the duration of your stay).

What is the cancellation policy?

If you wish to cancel your booking the first payment will be forfeited. Please note that after confirming your booking, you are subject to the cancellation policy set by the property owner for the unpaid balance. For more details, please do not hesitate to contact us. If for some unforeseen circumstance we are forced to cancel your reservation, we will refund 100% of the first payment.

Should I take out a special insurance?

No special insurance is mandatory, however, we strongly recommend that you take out cancellation insurance or check the insurance cover offered by your credit card organization. This will ensure that your payments are covered and avoid any last minute problems.

Are expenses such as electricity, gas, heating included in the price?

For vacation rentals of less than 30 nights: These expenses are always included in the price of apartments. For monthly rentals (from 30 nights): These charges are not included and are to be paid according to consumption. You will always be informed by your booking agent of these expenses when booking.

How do I check-in? Who will welcome me, and where will I get the keys?

The check-in will take place in the afternoon time slot indicated on the relevant apartment page in the "Check-in / Check-out" area. Your welcoming agent will usually welcome you and give you the keys to the apartment at the property. In some apartments, the check-in will take place at your welcoming agents office. In this case, the address will be listed under the "Check-in / Check-out" area of each apartment. You will always be provided with all the necessary information for your check in. Check-ins taking place on a Sunday, a holiday date or late check-ins may result in an additional charge. This fee and the full conditions will be listed on each apartment page in the "Prices and Terms” area.

How do I contact my welcoming agent?

Full contact details for your welcoming agent are provided in the booking confirmation sent after the first payment has been received. There are there to help organize your arrival, departure, and to help with any problems you have over your stay.

How do I check-out?

The check-out takes place over the morning time slot allocated for each apartment, depending on the arrangement agreed with your agent host at check-in. Time slots will always be as flexible as possible.

Are the check-in/check-out time slots flexible?

Your welcoming agent will always try to be as flexible as possible. However, this may not always be possible, for example if apartments have guests leaving and arriving the same day, as each apartment has to be professionally cleaned and prepared before each changeover.

Can I leave my luggage in a safe place before my check-in or after I check out?

This is often possible. Please see the information provided in the "Check-in / Check-out" area. When this service is offered, you will be able to leave your luggage in a secure location (at the welcoming agents office, or the apartment directly) before your check-in and / or after your check-out.

Do you offer a shuttle service to apartments?

This is possible at most of our destinations. Please contact us directly by e-mail at info@escalea.com.

How do I get to the apartment using public transportation?

The public transport options in the vicinity of each apartment are shown on each apartment page. This information also appears on the map in the tab "Location".

If a problem occurs, or if something does not work in the apartment during my stay, what should I do?

For any problem, please contact your welcoming agent immediately, who will resolve the issue as soon as possible. Most problems can be resolved during your stay. If you cannot get through to your welcoming agent after midday, please contact us directly using the relevant Contact Form.

If I break or damage something during my stay, what should I do?

To avoid future problems in respect to the deposit, please inform your welcoming agent immediately in case of breakage or damage.

Can I access additional services during my stay?

Cleaning and laundry services can usually be arranged over your stay for an additional fee. Any additional services available can be found on the page of each apartment. Please do not hesitate to ask your booking agent or contact us directly at the following address: info@escalea.com

How do I leave feedback?

A few days after your check-out, you will automatically receive an email asking you to leave a comment. Simply follow the instructions to send us your feedback for your stay.

I wish to make a claim, who should I contact?

For any complaints, please contact us using the relevant Contact Form.

I forgot something in the apartment. What should I do?

If you have forgotten something, please contact your welcoming agent as quickly as possible. If the object has been found, please organize the recuperation of the object directly with your welcoming agent.

I am a journalist or blogger and I would like to write an article about Escalea Apartments. Who should I contact?

Journalists, bloggers, news agencies and students... we are always happy to share our experiences and communicate our company. Please do not hesitate to leave us your contact details, and we will contact you as soon as possible.

If you cannot find the answer to your question, please do not hesitate to contact us using this Contact Form

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